Our Mission

To be the integrated care provider of choice for the residents of Montcalm County by delivering services and supports that result in better care, better outcomes and better value for those we serve.

Our Vision

To be a valued partner in building a community that is committed to wellness and embraces the full participation of every citizen.

Locations & Hours

Stanton (Main Office):  611 North State Street, Stanton
Monday and Wednesday: 8am-8pm
Tuesday, Thursday, Friday: 8am-5pm

Greenville:  421 S. Baldwin Street, Greenville
Monday, Tuesday, Thursday, Friday: 8am-5pm
Wednesday: 8am-8pm

Howard City:  My Town Services, 220 E. Edgerton, Howard City
Hours:  By appointment

Seeking Consumer Representatives on Regional Committees


Applications Due August 31, 2021

Our regional entity, Mid-State Health Network (MSHN), is looking for consumer representatives from our region to be a member on their Quality Improvement Council or for their Customer Service Committee.

The consumer representative role will assist MSHN in identifying issues and areas of concern related to regional service delivery. This role will include being a contributing member of the council/committee and will actively participate in the development of policies, procedures, and operational processes for quality improvement.

There are two opportunities available:

MSHN Quality Improvement Council - The Quality Improvement Council seeks to inform the MSHN region and staff regarding quality improvement matters including but not limited to the development, implementation, and monitoring of the critical incident reporting system (deaths, emergency medical treatment and hospitalizations, etc.), assessment of member experiences, and timely access to and engagement with treatment.

MSHN Customer Service Committee - The Customer Services Committee seeks to maintain the regional consumer handbook and to support development, implementation, and monitoring of regional Customer Service requirements including but not limited to grievance complaints and local service appeals standards.

Click here to download a printable application PDF form, or click here to download a fillable application in Microsoft Word format.

 

The Montcalm Care Network has adopted, and is committed to, Quality Assessment and Performance Improvement (QAPI) philosophy and principles that achieves the organization’s mission, vision and values and through ongoing measurement and interventions, improvement in aspects of clinical care and non-clinical services that can be expected to affect consumer health status, quality of life, and satisfaction.

QAPI Plan

Performance Measures

 

Consumer Experience with Services

Consumer perception of care information is vital to improving quality of care, creating better linkages between processes and outcomes of care, increasing provider accountability, and refining risk management strategies. It is the goal of the Montcalm Care Network that consumer perception of care shall be one of overall satisfaction of services. Consumers are periodically surveyed regarding their experience with services. This includes getting feedback at the start of service, periodically throughout their service experience, and after service ends. Information on these survey findings can be found at these links:

Access Experience with Care
Annual Consumer Satisfaction Survey
End of Service Survey

Each year Montcalm Care Network bestows its Community Excellence Award upon a person, group or organization for extraordinary concern, advocacy or leadership aimed at improving the quality of lives for persons with mental illness, intellectual or developmental disabilities, or co-occurring substance use disorders.

For 2020, Montcalm Care Network and its Board of Directors were pleased to collectively recognize Direct Care Workers in the specialized residential adult foster care homes as the 2020 Community Excellence Award recipients for their exemplary dedication and compassion in caring for individuals in those homes.

Each home received a Certificate of Award, inscribed:

In recognition and sincere gratitude for the remarkable supports and services provided to ensure the safety, health and wellbeing of the residents of your home despite the challenges and hardships endured during this past year.

The homes also received a gift certificate for a pizza party in honor of the Direct Care Workers.

This award is but a small measure of our immense and continued gratitude for all they do.

Montcalm Care Network (MCN) is a public body required by law to comply with Michigan’s Freedom of Information Act, Public Act 442 of 1976, as revised (“FOIA”). It is MCN’s policy to comply with FOIA by granting eligible person with access to MCN’s public records, unless those records are exempt from disclosure by law. The following Policy and Procedure ensures uniformity in MCN’s practices and procedures in releasing public records, and the charging of fees to process a FOIA request. A Public Summary of FOIA Policy and Procedure is also included, providing a brief overview of these documents. A FOIA Fee Itemization Schedule has additionally been provided to give people an idea of what cost is permissible, under FOIA, for MCN to charge for the searching, redacting, and producing of public documents.

Any questions, and any request for FOIA information, may be directed to MCN’s FOIA Coordinator at info@mcbh.org, via facsimile at (989) 831-7578 (Attn: FOIA Coordinator), or by mail addressed to the FOIA Coordinator at MCN’s current business address.

FOIA Documents
Summary
Policy
Procedure
Fee Itemization Schedule (Form)
Affidavit of Indigence Form

Links — More Information about MCN