Customer Services

For a copy of our Guide to Services, please click here. The Spanish version is located here.


Grievance and Complaints

You have a right to say you are unhappy with your services, supports, or the staff that provide them. You can file a grievance at any time by calling our Customer Service Specialist at 989-831-7541 or using the contact form below. A copy of our grievance form is also available by clicking the below link:

Grievance Submission Form (Fillable)


Contact Customer Service:

By Phone: 989-831-7541

You may also use our contact form to e-mail customer service:

Your Name
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Michigan Behavioral Health Mediation Services Program

To view MI Behavioral Health's Medication Services dedicated website, click here.

To view the full Mediation Services Program brochure, please click here.



How can the Michigan Behavioral Health Mediation Services program help you with your services?

This program ensures you have access to a neutral, independent mediation professional to resolve matters realted to your experience with Community Mental Health (CMH) or Prepaid Inpatient Health Plan (PIHP) services. We'll connect you with your local Community Dispute Resolution Program (CDRP) center that can help you resolve your dispute.