Grievance and Complaints
Contact Customer Service:
By Phone: 989-831-7541
You may also use our contact form to e-mail customer service:
This program ensures you have access to a neutral, independent mediation professional to resolve matters realted to your experience with Community Mental Health (CMH) or Prepaid Inpatient Health Plan (PIHP) services. We'll connect you with your local Community Dispute Resolution Program (CDRP) center that can help you resolve your dispute.
It's free to all parties receiving mental health services from a CMH or PIHP, and paid for through a Michigan Department of Health and Human Services (MDHHS) grant.
In mediation, a neutral third part will guide you through a confidential communication, information sharing, and decision-making process. The mediator ensures that all parties have a voice and that there is a power balance at the table. If a settlement is reached, the mediators will work with you to assist you in writing an enforceable agreement that is crafted by the parties. You do not lose any of your due process rights (i.e. local appeal, grievance/complaint, etc.) participating in mediation.
Benefits of Mediation:
- It provides a safe space to share concerns.
- IT's an impartial process where you have an equal voice.
- It's confidential.
- Contact the Oakland Mediation Center at 1-844-3-MEDIATE (1-844-363-3428) between 9 AM - 5 PM EST, Monday through Friday. Or e-mail us at email@example.com.
- OMC's Mediation Specialist will confirm your eligibility.
- Then, OMC's Mediation Specialist will refer the case to your local CDRP center.
- Your CDRP will contact you and the appropriate CMH or PIHP to condust a formal intake process to understand the issues between the parties.
- Following the intake process, the CDRP will schedule a mediation session within 10 business days.
For over 30 years, the Community Dispute Resolution Program centers have provided conflict resolution and education services that empower community members, families, businesses, courts, and schools to resolve conflict. Oakland Mediation Center is an apolitical, non-profit, volunteer-based Community Dispute Resolution Program center whose volunteers represent and serve the community. OMC is the administrator of the state-wide Behavioral Health Mediation Services Program.