Appeals & Grievance Training Appeals & Grievance Training Online Your Name* First Last Your Employer* Your date of Hire* MM slash DD slash YYYY Email* Acknowledgement* I have read through and viewed the Appeals & Grievance presentation.Please check this box to acknowledge that you have viewed the Appeals & Grievance presentation. 1. Notice is a written letter provided to an individual informing them of a service is being denied, terminated or reduced.* True False 2. What is the effective date of an adequate notice?* 30 Days Immediate 14 Days 7 Days 3. Advance Notice is a written statement advising the beneficiary of a decision to reduce, suspend or terminate services currently provided.* True False 4. There are several options for a person to verbalize their disagreement with and adverse action and request a review of the action.* True False 5. All Grievances are reviewed by a member of the Montcalm Care Networks customer service department that was not involved in the original issue leading to the grievance and must be resolved within 30 days.* True False 6. Grievances are:* Handled by Shiawassee County Mental Health Authority Only involve complaints about therapists Handled by Mid-State Customer Service Center Handled by Montcalm Care Networks Customer service Department PhoneThis field is for validation purposes and should be left unchanged.
